● Make business more personal. Business texting is a fast, friendly, and convenient two-way communication channel that makes people feel valued. Build stronger relationships with customers and create better customer experiences with Textline business SMS platform.
● Conversations at scale with direct, two-way communication possible. Talk to a large number of people without losing any trust or personal connection. Designed for teams, customer support is a group effort. The platform was built with collaboration and security in mind, so your team can do its best work.
● Start two-way authentic conversations with customers without spamming them. Centralize your customer experience efforts and automate your process by working efficiently as a team. After you’ve started texting, analyze data to improve your work.
Why
Business texting software built for teams. Textline is the most secure business texting service for modern customer support, sales, and logistics teams.
Goal
Customers want to text you. So stop putting them on hold, and let them safely text you whenever they want and from wherever device they are using.
Process
Set up with your existing phone number (or we can provide you one) and arrange your workspace. Engage, collaborate, optimize and streamline your process.
Integration
Textline integrates with leading software such as Zendesk, Talkdesk, Pipedrive, Shopify, Salesforce, Zapier, Gorgias, FreshDesk, Twillio and more.
Support
Sales and support teams are happy to answer your Textline questions via contact form, phone and of course text. Help center with articles and video tutorials as well.
Use Case
Any business looking to improve customer support to help resolve issues faster, for sales to help close more deals and operations to help coordinate efficiently.