● Message your customers, they'll love you for it. Monitor and chat with the visitors on your website, respond to support tickets, organize contacts and create a help center to empower customers to help themselves. Access is the currency of the web. You need to be where your customers are, and if you’re not, your competitors will be.
● With customer data siloed across so many tools, it’s hard to get a top-down view of the customer journey. Not anymore. You now have one place for all your customer interactions. See which pages your visitors are on in real time, what they are searching for within your Knowledge Base and how often they visit your website.
● Easily identify FAQs and capture help center searches to create articles and shortcuts, so agents can respond faster, and customers can get help without having to make contact. Tag and assign conversations to members of your team and ensure the right person is responding at the right time.