● The all-in-one omni-channel experience management platform. Access the consolidated performance in one place & keep it convenient. Be where your customers are. Build conversational surveys of any type, for any purpose, in any language, and get 40% more responses.
● Drive impactful actions by design & kick-start response management. Serve customers proactively. Take your business from good to great and turn customers into online promoters by automatically sending loyal customers review invitations, ensuring your top feedback always gets a spotlight.
● Analyze the 360 employee review reports and gain rich insights. Track the assessment status with filters like self-assessed, partially evaluated, evaluation complete, report pending and report ready. In the Feedback section, get question-wise responses for each employee and the overall results.
Why
Visualize all your customer metrics and initiatives in one place. The customer journey map helps you correlate insights, identify connections and optimize journeys.
Goal
Be proactive, develop solutions, exceed expectations, drive usage, build loyalty, engage with your employees, enhance productivity and develop a performing culture.
Process
Collect customer feedback, track NPS and study feedback. Learn from your customers, take action and measure progress. Gather reviews from promoters. Progress.
Integration
Too many to list, Zapier and native included. Connect SurveySparrow with your favorite apps and create seamless workflows instantly.
Support
Live chat online and a learning center with a free collection of e-books, reports, tools, & more resources to help you grow & become an expert.
Use Case
Any business looking to improve customer, employee, product, marketing and/or sales experience. Reputation management,and NPS to turn customers into promoters.